CRM category

How to win customers over is always the most important issue for online businesses.  Different from real business, online store owners can’t see the visitors in real time, let alone converting them into loyal customers. Comm100 Live Chat provides a good solution for online businesses to improv...

Customer Satisfaction is of vital importance – it marks the difference between someone making a one-off purchase and a happy customer that returns to your business time and time again, bringing in more revenue and perhaps developing into a brand advocate, introducing new customers to your busi...

Customer Relationship Management is coming of age. There have been a number of things during its lifetime so far which have turned CRM on its head including cloud-based computing and SaaS getting to the stage they are now. The economic downturn of the past few years has also meant that companies lar...

Recently I've got a few site visitors contacting me via the contact us page and I thought that it would be really cool to be able to provide instant online chat for anyone who would like to get in touch with me. photo credit: ThrasherDave I did a quick search for live chat software and found that...

Call centers handling a variety of simple to complex customer calls often do a comparison of call center software when they look to this technology to help them have a more efficient customer oriented call center. Comparison of call center software shows that most software includes features like ...

Recently life has been a bit hectic for me because my wife just delivered our second baby boy. Today's post is not going to be about how challenging life just got for me. Instead I want to highlight a good experience on how effective use of software can help organizations provide good and better...

Whenever your organization launches a new product or introduces a new service, how do you spread the word out and attempt to market the new offering? photo credit: quinn.anya Have you thought of doing promotions via a free web based email campaign tool? Some would create brochures and give out...

Before we proceed to elaborate on the functionalities of various call center software, let’s take one step back and look at the concept of call center software first. Photo by Armend Krasniqi. I remember a friend once asked me this, what is the difference between call center software and help d...