{"id":8940,"date":"2018-07-16T21:36:48","date_gmt":"2018-07-16T13:36:48","guid":{"rendered":"http:\/\/www.softwareforenterprise.us\/?p=8940"},"modified":"2025-01-06T12:53:53","modified_gmt":"2025-01-06T04:53:53","slug":"wix-answers-a-free-web-based-help-desk-and-knowledge-based-software","status":"publish","type":"post","link":"https:\/\/www.softwareforenterprise.us\/hub\/wix-answers-a-free-web-based-help-desk-and-knowledge-based-software\/","title":{"rendered":"Wix Answers – A free web based help desk and knowledge based software"},"content":{"rendered":"

\"\"Whenever a friend asks me how can he create his very own website, I will definitely point him to Wix.com<\/p>\n

Wix is so easy to use, no technical knowledge is required to start creating a website.<\/p>\n

Basically, all one needs to do is to choose the template of his choice, type in some information about his business or hobby site then drag and drop widgets and the site is ready.<\/p>\n

Overall Wix products are just so user-friendly\u00a0even my 10-year-old kid knows how to use it.<\/p>\n

Lately, I got pretty excited when I found out that Wix released a new web-based tool that most organizations<\/a> can definitely benefit from. The tool is called Wix Answers.<\/p>\n

My initial reaction when I heard about Wix Answers was that they aren’t releasing another Yahoo Answers or Quora-like website, are they?<\/p>\n

I soon found out that Wix Answers is actually a help desk software<\/a> that is also used as a\u00a0knowledge base software<\/a>\u00a0by many businesses that need to serve and handle online customers.<\/p>\n

Did you know that Wix has to support millions of worldwide users and the\u00a0platform that their 1200 support agents use is powered by Wix Answers?<\/p>\n

What’s more awesome is Wix now allows you to use the basic version of Wix Answers for free.<\/p>\n

\"\"<\/p>\n

Looks good, doesn’t it?<\/p>\n

I basically managed to upload my own logo, change the default background image, added an article and changed the main title of the site to suit the look and feel of my site.<\/p>\n

If you’re really interested to start your very own knowledge center and service desk support site<\/a> but worry how difficult or time-consuming it can be, check out the following screen walkthroughs.<\/p>\n

1. Sign up for a free Wix Answers account.
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2. Once you have successfully signed up, you’ll receive a welcome message.<\/p>\n

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3. Clicking on the Start Now button allows you to create your very first article or add a new category. The following categories have been pre-created for you.<\/p>\n