Create an application support process via Creately template

application support processAre you directly or indirectly involved in the development of a web or system application? Whether you’re an application user, a software developer, QA tester or the system architect, your organization can benefit from implementing application support processes.

If your team is in charged of managing and supporting all applications within the office environment, what do you all do when there is a problem or bug with the application?

Is there a predefined process in place whereby everyone knows exactly what they need to do in order to solve the problem?

Without a proper application support process, the following issues might occur:

  • Two or more people are working on the same application problem.
  • Even worse, no one is working on the problem.
  • Problems have been fixed but users are not notified.
  • Application problems pile up as solving one creates another.

It’s very likely that the CTO or IT Head of your organization will ask for someone to come up with an application support process quickly so that everyone in within the IT team knows who needs to work on what.

Sometimes, an application support process is also useful for people using the IT systems. When IT users are aware of what goes on within the IT team, they usually become more understanding leading to:

  • Fewer requests for unreasonable changes.
  • Expecting changes to be made in within a few days instead of a few minutes.
  • Treating the software developers nicer. 🙂

If you have been given the role to develop an application support process for your organization, do check out Creately.

Creately is an online diagramming application that’s built for collaboration.

With Creately, you can easily create an application support process based on an already developed template just like the one below:

application support process

Since Creately has already created this for us as a template, we can either choose to adopt the stated processes or modify the flow accordingly. It has saved us so much time as compared to creating one from scratch with Microsoft Word. See this video below on the effort it takes to create a process flowchart with Microsoft Word.

Since this process flowchart is created online, you can easily send it to your application developers, support team, and even the CTO for them to discuss and approve. Do note that all process flowcharts should be discuss upon and agreed by all stakeholders before they are officially published.

If your application support team currently does not have an application support process flowchart yet, head on over to Creately to create one today!

About the author

Bob Lee

Hi! My name is Bob Lee and I’m a web developer / technical writer who specializes in developing and reviewing web applications. As an entrepreneur, blogger, developer, and tech enthusiast, I have been in this field for more than 10 years, and have been loving every minute of it.

1 Comment

  • Hi there and thanks for a great piece on how Creately can be used in do many diverse industries to get the whole team working together.

    We’d love your suggestions for other templates we can add to bring value to your daily work life. Drop us a note (support creately.com) or leave a comment here with your suggestions.

    Thanks again and hope your readers enjoy Creately.com

    Cheers
    Charan
    Creately Team

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